Products
INFER Customer Experience
Spot experience gaps at every touchpoint, then act on them.
One platform to hear every customer
INFER CX captures feedback with tailored surveys on Web and WhatsApp, then turns it into real-time dashboards, AI insights and reports, so you fix what matters first. It comes set up for your industry, with the measures, touchpoints and reports your teams already use.
Built for your industry
- HospitalsPatient ExperiencePatient feedback for hospitals on Web and WhatsApp, with department-wise NPS, CSAT and AI insights.Explore Patient Experience →
- Hospitality and wellnessGuest ExperienceGuest feedback for hotels, resorts, spas and wellness centres, with NPS, CSAT and AI insights by property and outlet.Explore Guest Experience →
What INFER CX does
From feedback to better experiences
Identify key influencer attributes, improvement areas and new opportunities, and share insights to deliver an outstanding customer experience.
- Understand expectationsSee what customers expect and experience at every stage of their journey.
- Sentiment analysisAI reads every comment and shows how customers feel, and why.
- Detractor recoveryNegative feedback is flagged as it arrives, so your team can recover the customer quickly.
- Promoter amplificationFind your happiest customers and turn their goodwill into reviews and referrals.
Channels
Engage customers where they are
Collect feedback through the channels your customers use most, for more responses.
- Web surveys
- WhatsApp surveys
- CSAT tracking
- NPS measurement
- Smart AI insights
- Monthly reports
Dashboards and reporting
Real-time dashboards and actionable insights
Monitor feedback trends instantly, find operational issues and improve overall satisfaction.
- Real-time dashboards Monitor feedback and trends as they come in.
- NPS and CSAT scores Track core loyalty metrics by location, team or department.
- AI-powered service insights Clear, automated summaries from every comment.
- Alerts and action areas Negative reviews are flagged automatically for rapid service recovery.
- Automated monthly reports Track progress over time without building a deck.
- API integration Send feedback and scores to your CRM and service tools.
Studies you can run with this
More from the INFER platform
- INFER Survey SuiteSurveys on every channel, with advanced scripting and live analytics.
- INFER Employee ExperienceEngagement surveys and analytics that help people and companies thrive.
- INFER DataVizardLive dashboards with trends, filters, segmentation and the KPIs that matter.
- Ask INFER AIAsk questions of your survey data in plain words and get answers, charts and next steps.