Security pack
Security you can verify.
Our research platforms and data services run under a certified information security management system, and we handle personal data in line with the EU GDPR.
- ISO/IEC 27001:2022 certifiedCertified information security management for our research platforms and data services.
- GDPR compliantPersonal data from respondents and clients is handled in line with the EU GDPR.
ISO/IEC 27001 certification
You can check the certificate's status with the certification body at any time.
- Standard
- ISO/IEC 27001:2022, information security management system (ISMS)
- Certified company
- Infoline Technologies LLP, Manjeri, Kerala, India
- Scope
- Management, operations and security for SaaS market research platforms, including data collection and visualisation tools, data processing and analytics services, and custom software, web and mobile application development
- Certificate
- QCC/B681/1225, issued 29 December 2025, valid until 28 December 2028
- Certification body
- Quality Control Certification (QCC)
How we protect data quality
- Quality checks before analysisINFER AI session quality checks flag duplicate, speeding and low-effort responses before analysis, and fieldwork sessions can be monitored and reviewed.
- Original text kept with translationsWhen responses are translated, the original text is kept alongside, so meaning can always be checked.
- Human reviewAI does the coding at speed; a researcher checks the theme frame, reads a sample of transcripts and signs off the final report.
- On-premise hosting availableFor organisations that need it, we build and host on your own infrastructure as part of a custom engagement.
Need our security pack or an NDA?
We'll send the certificate, our policies and answers to your security questionnaire.