INFER CX · Hospitals
Patient Experience
Transform patient feedback into better care and actionable intelligence.
One platform to understand your patients
INFER CX helps hospitals capture patient feedback with tailored surveys launched on Web and WhatsApp, then brings real-time insights and reporting to turn feedback into better patient experiences.
Better care
Transform patient feedback into better care
Understand expectations, resolve issues and improve service delivery with tools built to capture accurate patient insights.
- Understand expectationsSee clearly what patients expect and experience throughout their healthcare journey.
- Improve insightsIdentify experience gaps with AI insights and turn feedback into better patient care decisions.
- Care betterTurn patient insights into better service, stronger trust and satisfying care experiences.
Channels
Engage patients where they are
Collect feedback through the channels your patients use most, for more responses.
- Web surveys
- WhatsApp surveys
- CSAT tracking
- NPS measurement
- Smart AI insights
- Monthly reports
Dashboards
Real-time dashboards and actionable insights
Monitor feedback trends instantly, identify clinical or operational issues and improve overall patient satisfaction.
- Real-time dashboards Monitor feedback and trends as they come in.
- Actionable insights Identify specific issues and improve patient care quality.
- NPS and CSAT scores Track core loyalty metrics per ward or department.
- AI-powered service insights Clear, automated summaries from every patient comment.
- Alerts and action areas Negative reviews are flagged automatically for rapid service recovery.
Reporting
Everything leadership needs to know
Reporting built for hospital administrators and healthcare leadership teams.
- Department-wise performance Compare satisfaction scores across hospital units.
- Top patient concerns Pinpoint recurring complaints and operational bottlenecks.
- Patient experience trends Track satisfaction weekly and monthly.
- Overall patient satisfaction An aggregated view of quality metrics across the institution.
- Continuous improvement Automated monthly reports track progress over time.
