INFER CX · Hospitality and wellness
Guest Experience
Hear every guest, from booking to checkout, and turn feedback into better stays and visits.
One platform to understand your guests
INFER CX helps hotels, resorts, spas and wellness centres capture guest feedback with tailored surveys on Web and WhatsApp, then brings real-time insights and reporting to turn feedback into better guest experiences.
Better stays
Turn guest feedback into better experiences
Understand expectations, resolve issues while guests are still with you and improve service across every outlet.
- Understand expectationsSee what guests expect and experience at every stage, from booking and arrival to checkout.
- Spot experience gapsAI insights show where the experience falls short: rooms, dining, treatments or the front desk.
- Recover unhappy guestsNegative feedback is flagged as it arrives, so your team can put things right before the guest leaves.
Channels
Engage guests where they are
Collect feedback through the channels your guests use most, for more responses.
- WhatsApp surveys
- Web surveys
- Feedback kiosks
- CSAT tracking
- NPS measurement
- Monthly reports
Dashboards
Real-time dashboards and actionable insights
Monitor feedback trends instantly, find operational issues and improve overall guest satisfaction.
- Real-time dashboards Monitor feedback and trends as they come in.
- NPS and CSAT scores Track core loyalty metrics by property, outlet or service.
- AI-powered service insights Clear, automated summaries from every guest comment.
- Alerts and action areas Negative reviews are flagged automatically for rapid service recovery.
Reporting
Everything your managers need to know
Reporting built for general managers, operations and guest relations teams.
- Property and outlet performance Compare satisfaction across properties, restaurants, spas and services.
- Top guest concerns Pinpoint recurring complaints and operational bottlenecks.
- Guest experience trends Track satisfaction weekly and monthly.
- Overall guest satisfaction An aggregated view of quality metrics across the group.
- Continuous improvement Automated monthly reports track progress over time.